FAQ's
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      Every time I try to make a payment, the terminal shuts down and restarts.

      The terminal is likely not receiving sufficient power when sending payment data to the transaction host.

       

      1. Possible cause: The terminal may not be receiving enough power when sending payment data to the transaction host.

      2. Common issue: This often happens when the terminal is incorrectly connected, like when the power cable is plugged into a USB port on a computer or when the provided adapter doesn't supply enough power.

      3. Recommended solution: Ensure the terminal is connected to mains power using the provided adapter for more stable performance.

      4. Further assistance: If the problem persists even after connecting the terminal with the provided adapter, please contact our support department.