Every time I try to make a payment, the terminal shuts down and restarts.

The terminal is likely not receiving sufficient power when sending payment data to the transaction host.

 

  1. Possible cause: The terminal may not be receiving enough power when sending payment data to the transaction host.

  2. Common issue: This often happens when the terminal is incorrectly connected, like when the power cable is plugged into a USB port on a computer or when the provided adapter doesn't supply enough power.

  3. Recommended solution: Ensure the terminal is connected to mains power using the provided adapter for more stable performance.

  4. Further assistance: If the problem persists even after connecting the terminal with the provided adapter, please contact our support department.